Customer support
A little clarity.
Straightforward answers about your products, routine, and orders.
Products & routine
Who is Esteem Skin Actives for?
Esteem is skincare for people who work out, play sport, and live actively. Our range combines targeted actives with straightforward daily routines.
What is ElectroNMF-4+™?
Our signature complex combines biomimetic Natural Moisturising Factor with Sodium PCA, Potassium PCA, Magnesium PCA, and Zinc PCA to support skin’s moisture balance.
Can I use the two serums together?
Yes. Apply Ionic Serum first, followed by Multi-Peptide Serum. Follow with Ionic Peptide Gel Cream at night and Ionic Shield SPF50+ in the morning. You can also use either serum on its own as your serum step.
What is the difference between the sets?
Ionic Collection contains Ionic Serum, Ionic Peptide Gel Cream, and Ionic Shield SPF50+. Esteem Super Set adds Ionic Cleansing Gel and Multi-Peptide Serum for a five-product routine.
ORDERS & SUBSCRIPTIONS
How often are subscriptions delivered?
Subscriptions are delivered every month. The subscription price is shown on each product page and in your bag.
How can I get help with an order or subscription?
Use our contact form and choose “Order support” or “Subscription”. Include your order number if you have one.
Where can I find shipping and return information?
Visit Shipping & Returns for delivery and return details. For a question about your destination or order, contact us.