This Privacy Policy explains how Imperial Group L.L.C-FZ (“Esteem Skin Actives”, “we”, “us”), the company that operates esteemskinactives.com, collects, uses and protects your personal information when you visit our website, buy from us, subscribe, or contact us. We are the controller of your personal data.
Imperial Group L.L.C-FZ, [registered address], United Arab Emirates. Licence number [trade licence number]. Contact: support@esteemskinactives.com.
1. Information we collect
Information you give us
- Contact details: name, email address, phone number, billing and shipping address.
- Order and subscription details: products bought, subscription plan, delivery frequency, order history and messages to us.
- Account details: login email and preferences, if you create an account.
- Partnership applications: the details you enter in our partnership forms (for example business name, profession, social media profile, country).
- Reviews and messages: product reviews, survey answers and anything you send to customer care.
Information collected automatically
- Device and usage data: IP address, browser, device type, pages viewed, time on site and how you arrived (see our Cookie Policy).
- Payment information is processed directly by our payment providers. We never see or store your full card number.
2. How we use your information
| Purpose | Why we can use it |
|---|---|
| Processing and delivering orders, managing subscriptions, payments and returns | To perform our contract with you |
| Customer care, order updates and service emails | To perform our contract / our legitimate interests |
| Marketing emails and SMS about new products and offers | Your consent (you can unsubscribe at any time) |
| Reviewing partnership applications | Steps you asked us to take / our legitimate interests |
| Improving our website and products, and preventing fraud | Our legitimate interests |
| Accounting, tax and legal requirements | Legal obligation |
We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where it applies to customers in the UK or European Union, the UK/EU General Data Protection Regulation (GDPR).
3. Who we share it with
We share personal information only with trusted providers who help us run our business, under contracts that protect your data:
- Shopify: our e-commerce platform, which hosts our store and processes orders (Shopify Privacy Policy).
- Payment providers: [e.g. Shopify Payments, PayPal, Apple Pay, Google Pay, Tabby, Tamara].
- Subscription provider: [e.g. Shopify Subscriptions] to manage recurring deliveries.
- Delivery partners: [e.g. Aramex, DHL, FedEx] to deliver your order.
- Email and messaging: [e.g. Shopify Email, Klaviyo] and EmailJS (for partnership application emails).
- Reviews: [e.g. Judge.me] if you leave a review.
- Analytics and advertising: [e.g. Google Analytics, Meta, TikTok], only with your consent where required.
- Our group companies and distributors: for example Imperial Atlantic LLC (United States), where needed to fulfil orders, provide customer care or handle partnership enquiries in their region.
- Authorities: when required by law or to protect our rights.
We never sell your personal information.
4. International transfers
We are based in the United Arab Emirates, and some of our providers are located in other countries (for example the United States and the European Union). When we transfer your data outside the UAE, or outside the UK/EEA for customers there, we take steps to make sure it is protected, such as contractual safeguards and working only with providers that offer an adequate level of protection.
5. How long we keep it
- Order and transaction records: [5] years, for tax and accounting purposes.
- Account and subscription data: while your account or subscription is active, then up to 2 years.
- Marketing data: until you unsubscribe or ask us to delete it.
- Partnership applications: up to 12 months if not taken forward.
6. Your rights
Depending on where you live, you have the right to:
- access the personal data we hold about you;
- correct inaccurate data, or ask us to delete it;
- restrict or object to how we use it, including for direct marketing;
- receive your data in a portable format;
- withdraw your consent at any time.
To make a request, email support@esteemskinactives.com. We will reply within 30 days. If you are not satisfied with our answer, you can contact the UAE Data Office or, if you live in the UK or EU, your local data protection authority.
California residents
California residents may request to know, delete or correct their personal information and may opt out of the “sale” or “sharing” of personal information for targeted advertising. We do not sell personal information. To exercise these rights, email support@esteemskinactives.com. We will not discriminate against you for using your rights.
7. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and secure payment processing. No method of transmission over the internet is completely secure, but we work hard to protect your data.
8. Children
Our website is not intended for children under 18, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.
10. Contact us
Imperial Group L.L.C-FZ, [registered address], United Arab Emirates
Email: support@esteemskinactives.com